Refund & Cancellation Policy

This policy covers Owner subscriptions only — it doesn't apply to purchases made directly with a restaurant or shop listed on Spice Street, which are between you and that business.

1. No free trial

There is no free trial. Creating an account is free and gives you access to your dashboard, but your listing isn't visible to Diners, and no payment is taken, until you subscribe.

2. Cancelling a paid subscription

• You can cancel at any time from your dashboard's billing section, which opens Stripe's billing portal.
• Cancelling stops future billing. You keep access to your dashboard and your listing stays live for the remainder of the period you've already paid for.
• We don't offer refunds for the unused portion of a billing period you've already paid for, except where required by law.

3. If we suspend your account

If we suspend or terminate your account for breaching our Terms of Service, you are not entitled to a refund for the current billing period.

4. Billing problems

If you think you've been charged in error, contact us at [INSERT SUPPORT EMAIL] before raising a dispute with your bank or card provider — we're able to resolve most billing issues directly and faster than a chargeback.